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Hydro One Announces Pandemic Relief Fund for Customers

Updated: Apr 3, 2020

Helping customers and keeping communities safe

We are pleased to announce a Pandemic Relief Fund to assist customers affected by the novel coronavirus (COVID-19). As part of our commitment to customers, we will offer financial assistance as well as increased payment flexibility to customers experiencing hardship. The fund is designed to support customers impacted by these events and those that may experience further impacts.

In addition to this, we’ve also extended our Winter Relief program so no customer experiencing any hardship has to worry about potential disconnection.

We recognize that this is a difficult time for everyone and we want our customers to know that we’re here to support them. We hope this fund and the added measures provide our customers peace of mind so they can concentrate on what matters most — keeping their loved ones safe.

If you are concerned about paying your bill, are experiencing hardship or have been impacted by the pandemic, we want to help you. Call us to discuss the fund and see what options are available for you.

Customers Contact Centre Hours

Call us at 1-888-664-9376

Monday to Friday from 7:30 a.m. to 8:00 p.m.

Saturdays from 9:00 a.m. to 3:00 p.m.

Keeping Ontarians and Our Electricity System Safe

We recognize the critical role we play in powering communities across the province. This is a responsibility to employees, customers, businesses and the people of Ontario that we take very seriously.

Since the novel coronavirus (COVID-19) outbreak began, Hydro One’s Pandemic Team along with our leadership, have been actively monitoring the issues to ensure we can continue to deliver the service Ontarians depend on while keeping our employees, customers and the public safe. While the risk in Ontario remains low, we believe we can best protect our people and our operations by taking proactive measures.

As information continues to evolve, our leadership team along with the Pandemic Planning Team and our Emergency Operations Centre are committed to maintaining business continuity while minimizing risk to employees and communities.

Over the days and weeks to come, we will work with the sector and government to enhance safety protocols and champion the needs of electricity customers in Ontario.

Additional Resources

Financial Assistance

If you are having difficulty paying your electricity bill, Hydro One may be able to help. Hydro One understands that, sometimes, it’s hard to make ends meet. That’s why Hydro One and the Ontario Energy Board offer a variety of programs to help you pay your electricity bill. Learn more about the financial assistance programs here.

Spending A Lot of Time at Home? Check Out These Helpful Tips and Tools to Save Energy

Over the course of a year, the largest energy user in a typical household is space heating, followed by water heating, appliances, lighting and air conditioning. But other factors such as the size, age and condition of your home can also increase energy use, as can extreme weather and higher occupancy (more people living in the home than normal). Because heating accounts for more than half of your annual energy use, it’s a smart place to start using energy more efficiently.

Graph of how much energy is taking up by space heating (63%)

Download a printable version of the Getting Started guide and get energy-saving tips wherever you need.

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